Support & FAQ
Frequently asked questions, troubleshooting, and how to get help.
Getting Help
Join the support Discord server for live help from community and bot staff.
Use /help or /help <command> for command usage info.
Use /error [code] to look up an error and how to fix it.
DM the bot owner on Discord for urgent issues or data requests.
Frequently Asked Questions
Global slash commands can take up to 1 hour to propagate after registration. If commands still don't appear:
- Ensure the bot was invited with the
applications.commandsscope. - Try kicking and re-inviting the bot with the correct scopes.
- Check that the bot is online (use the support server to verify).
Economy and leveling are disabled by default. Enable them with:
/points enable— enables the economy system/levels enable— enables the leveling system
Or run /autoconfig to use the guided setup wizard.
Open /settings to open the settings panel, then click the 📢 Announce Ch button. Enter a channel mention, name, or ID. The bot owner can then broadcast announcements to all servers that have this configured.
Ammonite uses a node-based permission system. Most commands are denied by default. Admins must grant permissions to roles or users.
Example: /permissions role-set @Moderator mod.* true grants all moderation permissions to the Moderator role.
See the full Permissions documentation for details.
Yes! Ammonite supports both slash commands (recommended) and prefix commands. Configure the prefix with /prefix set <prefix>. Slash commands always work regardless of prefix settings.
Global chat links channels across different servers. One admin creates a channel with /globalchat create <name> and shares the join code. Other server admins use /globalchat join <code> to link their channel. Messages relay via webhooks with a [GC] prefix. Rate limiting (3s/user) and content limits (2000 chars, 5 attachments) are enforced.
Use /deletedata anywhere. You'll see exactly what will be deleted and must confirm. Deleted data includes economy, leveling, warnings, moderation logs, suspicious account records, and all proxy members. This action is irreversible. See our Privacy Policy for details.
The proxy system lets users send messages as different identities via webhooks. Designed for plural systems, roleplay, or anyone who wants to use alternative personas. Create members with /proxy create, set tags, and your messages automatically send through webhooks with that member's name and avatar.
No. All currency is virtual and has absolutely no real-world monetary value. It cannot be exchanged for real money, goods, or services. Gambling features are purely for entertainment. See the Terms of Service for details.
You likely lack the bot's permission node for that command. Ask a server admin to check with /permissions check @You <node> and grant the needed node. Required nodes are listed on the Commands page.
If the bot itself lacks Discord permissions, ensure it has the necessary Discord role permissions (e.g., Ban Members for /ban).
Common Error Codes
Use /error <code> in Discord for detailed info. Common codes:
| Code | Meaning | Solution |
|---|---|---|
403 | Missing bot permissions | Ensure the bot has the required Discord permission (e.g., Ban Members) |
703 | Data operation failed | Retry the command. If persistent, check bot logs for disk issues. |
710 | Proxy member not found | Check the member name/ID with /proxy list |
429 | Rate limited | You're sending commands too quickly. Wait a few seconds and retry. |
Troubleshooting
- Check if the bot process is running on the host machine.
- Verify the bot token in
config.jsonis correct and hasn't been regenerated. - Check the
logs/directory for error messages. - Ensure the host machine has internet access.
- Confirm both servers are linked (
/globalchat info). - Check that neither server is muted.
- Ensure the bot has Manage Webhooks permission in the linked channels.
- Verify the sending user has the
globalchat.usepermission.
- Ensure the bot has write access to the
data/directory on the host machine. - Check the bot logs for any file write errors.
- Confirm the feature is enabled for your server (
/points statusor/levels status).